For all you soon to be brides out there, a warning goes out to anyone shopping at any House Of Brides store in Chicago, IL. They also have a website, boasting "the world's largest bridal mall". Let me tell you that this was the absolute worst shopping experience I had ever had in my entire life! The website has very, very good prices on nearly all designer wedding gowns and bridesmaid dresses. I printed out a copy of the bridesmaid and flowergirl dress I intended to order and took it to the store in Schaumburg. I wanted five bridesmaid dresses and two FG. The snotty receptionist told me the dresses were ugly and gave me a quote $100 per dress higher than the website. She also could not guarantee me shipping, and told me that she had never even seen their very own website. Their wedding dresses were dirty, and the consultant offered me a slip so dirty I would not let it touch my skin. After an hour of being treated rudely, I left. The consultant never once attempted to help me with anything, even though I had made my appointment six weeks in advance. Everyone at the store was extremely rude and arrogant. Unfortunately I drove four hours to get to the store. The great thing is, I found my dress the same day at the BrideSmart across the street. When I got home, I looked on the Better Business Bureau's website and was appalled at all of the complaints all five stores had lodged against them. One store had even closed down after 111 complaints in 18 months!! So brides, beware of this store and their website! The website is merely a ploy to get you into the store where the dresses are much, much higher priced. And the way the consultants and other workers treat people while they shop for the "happiest day of their life" should not be tolerated. Good luck to all of you, and don't visit those stores!!
I regret not having read all of these reviews before I bought a dress from HOB. I got the dress one size larger then I ordered. I ordered a 6 but the dress came in an 8. The interesting thing is that the tag that was hanging on the dress (which could have been put there by anyone) had a size six STAMPED on it, but inside the dress there was a tag that had 8 embroidered on it!!!! By the way they tried to have me order a 10 even though I'm a 4!!!! I figured I get the 6 to be sure, but it looks like they got it their way anyway!!1 I went back to the store and told them, they promissed to bring the dress down to my size for free, but did not want to adjust its length. It was supposed to take 2-3 weeks, its over 3 weeks and when I called after 10minutes a RUDE lady told me that they cannot find out whats going on with the dress, that they will call me back!!! I am already getting nervous and wish I had done more research before going there!!! I would never recommend this place!!! I totally agree that they try to get you to buy a larger size so that they can make the profit on alterations!!!!
