I am not a happy bride when it came to visiting the Costa Mesa, CA and the Santa Ana, CA store and was VERY upset to find that after making an appt to view dresses and expect customer service when I arrived at the store, no one greeted me at all. As well, I waited well over an hour after my appt was made and other brides shopping in the store said Good Luck getting someone to even ask if you need help. Needless to say, I am passing the word in a wide network of what would have been potential customers to say that David's Bridal does NOT employ corteous and attentive employees. NEVER would I want to shop there and a bride should feel like a PRINCESS, let alone at least a normal customer.
David's was very upsetting to me. They assured me that my bridesmaids ordering the same dress in different cities would be from the same bolt of fabric and ordered at the same time. This did not happen and the dresses were different shades!
I've had the same experience with David's Bridal as far as customer service...it was horrendous. Plus my mom wanted a dress in a certain size so they said an out of the area store had the dress. My mom contacted them, gave them the size and it was shipped. When she received it, not only was it the wrong size, but it was about 3 sizes too big!! Guess they may have changed the tag!!!
