I am not a happy bride when it came to visiting the Costa Mesa, CA and the Santa Ana, CA store and was VERY upset to find that after making an appt to view dresses and expect customer service when I arrived at the store, no one greeted me at all. As well, I waited well over an hour after my appt was made and other brides shopping in the store said Good Luck getting someone to even ask if you need help. Needless to say, I am passing the word in a wide network of what would have been potential customers to say that David's Bridal does NOT employ corteous and attentive employees. NEVER would I want to shop there and a bride should feel like a PRINCESS, let alone at least a normal customer.
Unfortunatley for your two- I understood when they said that there is no return policy-- even before you paid for dress- I am sorry they didnt pont that out to you on your receipt- whihc it is clearly stated. I didnt like the service that i too- received- but i took it with a grain of salt- if you received bad service and you werent happy with they treated you- perhaps you should have looked else where. I work as an Customer service area supervior so i know what it is like to work in retail- but if you cant read what you are signing- i dont think you should point your finger at the poor customer service provider- ithink rather at ourself. I myself bought a dress there, even if i didnt get the happiest rep there, i found a dress and fell in love but not with the disclaimer on the receipt.
I'm sorry y'all had such bad service. I want to point out that not all DBs are like that. I found the perfect dress online. Of course it was discontinued. I bought a used one, but it was too big. I called DB here in Rocklin, CA and the nice man who helped me not only told me the measurements of all the sizes I asked about, he told me which DB stores still had them in stock (on sale!), and gave me information on which stores had the accessories still as well. Eventhough he knew I would not buy from his store (since they didn't have what I wanted), he took the time to find what I wanted, where it was at, made sure I had all the contact info, and told me to call him if I didn't get what I wanted. I actually would recommend DB (or at least all of the service reps I spoke to on the phone all over the country gathering my goodies one per store.)
Well I agree with the first two messages. I have been to 2 davids bridals and in 2 different states... And they both were not helpful at all. I walked in and was ignored. When someone finally talked to me and my mother, they assigned us a girl to help us.... But she wasn't even clocked in yet. So while we were waiting on her, I saw a dress on the display in front of me that I loved. I asked the girl working next to me if I could try it on.... She looked around and told me that my "assistant" would help me with that and she will be back in a minute. Well my mom and I waited 10 minutes (too long to wait) and then told the girl that we were not waiting for her anymore. We left disappointed and I vowed to never go into that store again. That was not the first time I was treated like that and it was a mistake to go in both stores. I tell all the "bride-to-be's" I know about my experience the hope they don't make the mistake I made by walking in that store.
